Customer Success

In Customer Success, you’ll be the friendly face and voice of Meritto, guiding our clients every step of the way. Your

day will be spent building relationships, troubleshooting issues, and celebrating wins with clients as they see the

impact of our solutions firsthand.

Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer

which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training,

meetings,workshop, upsell and renewal.

You must have high levels of self-motivation, excellent relationship management and the ability to communicate with

both technical and business stakeholders.

We promise to offer a lot of challenges, opportunities to learn & grow in a fast-paced environment.

Key Roles & Responsibilities

• Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure

seamless Implementation

for business use cases using best product fit.

etc.) to ensure customer issues / solutions are addressed.

Identity upsell / cross-sell opportunities,

What we’re looking for

Success, Account Management (preferably in a SaaS environment).

in a SaaS environment

etc.).