Team Lead

Voice-Customer Support Experience mandatory

Roles and Responsibilities

• Manage a team of BPO voice process professionals to achieve targets and goals.
• Oversee daily operations, ensuring efficient use of resources and meeting customer expectations.
• Develop and implement strategies to improve productivity, quality, and employee engagement.
• Collaborate with other teams to resolve issues and drive business growth.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

Skills Required

BPO Voice, Ms Office Applications, Data Analytics, Team Managment, Voice Process