Senior Service Now Lead

Candidate should be able to :

Coordinate and solve complex technical data and transformation issues.

Obtain and analyze / interpret business requirements to purpose sustainable solutions in ServiceNow.

Create and maintain system design and operations documentation.

Develop, maintain, and execute reports to ensure system operation meets performance targets.

implement all aspects of the ServiceNow platform.

Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade completes.

Answer “how-to” technical and application configuration questions.

Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration

Complete other duties as assigned.