15h Left : Hub Operations Manager

Job Role : Hub Operations Manager

Point of Contact : Mansi

Role Overview :

We are seeking a dynamic and results-driven Hub Operations Manager for our Pune location. The ideal candidate will oversee and manage day-to-day operations at the hub, ensuring smooth processes, customer satisfaction, and optimal efficiency. This role involves leading the operations team, improving systems, and implementing best practices to align with Spinnys business goals.

Key Responsibilities :

1. Operational Efficiency :

2. Develop and implement operational policies, procedures, and standards to enhance hub efficiency.

3. Monitor and optimize hub operations to achieve cost-effectiveness and service excellence.

4. Process Improvement :

5. Identify and address bottlenecks in systems and processes to improve workflows.

6. Regularly evaluate performance metrics and implement best practices for continuous improvement.

7. Team Management :

8. Supervise and lead the operations team, providing guidance, training, and motivation.

9. Foster a culture of accountability, collaboration, and customer-centricity.

10. Day-to-Day Operations :

11. Oversee inventory management, vehicle inspections, and order fulfillment processes.

12. Ensure compliance with safety, quality, and regulatory standards.

13. Customer Focus :

14. Act as a point of escalation for customer queries and complaints, ensuring timely resolution.

15. Work closely with the sales and service teams to enhance customer experience.

Qualifications and Skills :

• Bachelors degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management, preferably in automotive, logistics, or retail sectors.
• Proven ability to develop and implement operational policies and procedures.
• Strong leadership and team management skills with the ability to motivate and develop team members.
• Excellent problem-solving and decision-making abilities.
• Strong analytical skills and proficiency in data-driven decision-making.
• Exceptional communication and interpersonal skills.
• Familiarity with tools and software for operations management and reporting.

Note : This role is based in Spinny Park, Ahmedabad ( F.P-98,102 Spinny Park,Swarnim Stone Near Fun Blast,Chharodi, to, Vaishnodevi Road, Gota, Ahmedabad, Gujarat