L&D Lead Trainer

Department : Learning and Development

Location : Head Office (Zambia)

Key Performance Areas (KPA’s)

Role Overview :

The L&D Trainer will be responsible for implementing and managing all learning and development programs across Cheers Supermarket stores in Zambia. The role is pivotal in ensuring operational excellence, service quality, and employee skill enhancement through structured training programs and leadership development initiatives .

1. Training Strategy & Implementation

• Translate the L&D vision and strategy defined by the Head of Learning & Development (Mumbai) into executable programs across Zambia.
• Develop, plan, and deliver store-level, supervisory, and leadership training programs.
• Drive on-the-floor coaching for store managers, department heads, and frontline staff.
• Establish standardized training procedures (SOPs) across all branches.
• Monitor the effectiveness of training programs through performance evaluations and audits.

2. Capability Building & Team Development

3. Learning Design & Content Collaboration

4. Monitoring, Reporting & Evaluation

5. Leadership & Collaboration

Qualifications & Skills :

Key Performance Indicators (KPIs) :

Competencies :