Director / Manager RCM Operations

Job Title : Leadership Roles in RCM Operations : Director & Senior Manager

Company : Nath Outsourcing Solutions Pvt. Ltd. (NOS)

Location : Mohali, Punjab (On-site)

Job Type : Full-time

About NOS :

Nath Outsourcing Solutions (NOS) is a leading provider of end-to-end solutions for the US Healthcare Industry. Since 2003, we have been empowering our clients by optimizing their Revenue Cycle Management, allowing them to focus on patient care.

We're Growing Our Leadership Team!

Are you a strategic leader passionate about driving excellence in US Healthcare RCM? NOS is seeking two impactful leaders to champion operational excellence, client success, and strategic growth within our dynamic RCM practice. We have openings for a Director of Operations and a Senior Manager of Practice Excellence .

Position Overviews & Key Responsibilities :

1. Director of Operations - RCM (Strategic & P&L Leadership)

This role is for a visionary leader who will own the strategy and P&L for our RCM division.

Strategic Vision : Develop and execute the operational strategy, aligning departmental goals with the company's overall vision and financial targets.

Financial Stewardship : Own the division's P&L, manage budgets, and drive revenue growth through optimized revenue capture, reduced denials, and accelerated collections.

Operational Scale : Champion a culture of continuous improvement, leveraging technology and automation to streamline end-to-end RCM processes for efficiency and scalability.

Team Leadership : Lead, mentor, and develop a large, high-performing team of managers and specialists, fostering a culture of accountability and excellence.

2. Senior Manager - RCM Practice Excellence (Client-Facing & Operational Execution)

This role is for a client-centric leader who excels at building relationships and driving daily operational excellence.

Client Partnership : Act as the primary strategic contact for US clients, building trusted partnerships with Physicians and their offices to ensure exceptional satisfaction and retention.

Performance Optimization : Monitor, analyze, and interpret operational KPIs to drive data-backed process improvements across the entire RCM lifecycle.

Cross-Functional Leadership : Serve as the key liaison between clients and internal teams (AR, Credentialing, etc.), facilitating seamless communication and project execution.

Process Champion : Lead strategic initiatives to enhance efficiency, accuracy, and resolve complex operational challenges.

Who We Are Looking For :

For the Director Role :

15-20 years in US RCM, with at least 5 years in a senior leadership role (Director, AVP) overseeing large-scale operations.

Deep expertise in P&L management, strategic planning, and driving technology-led transformations.

A proven track record of building, mentoring, and leading large, high-performance teams.

For the Senior Manager Role :

10+ years of hands-on experience in US RCM, with at least 3-4 years in a leadership role.

A minimum of 2 years of direct client-facing experience, communicating effectively with US Physicians and their staff.

Proven ability as a project manager and data-driven analyst to improve operational metrics.

Both Roles Require :

Deep, end-to-end knowledge of the US RCM lifecycle (Coding, Billing, A / R, Denials, etc.).

Exceptional analytical, communication, and leadership skills.

A graduate degree.

Why Join NOS?

Play a critical role in shaping the future of a leading RCM service provider.

A culture that values innovation, excellence, and professional growth.

Competitive compensation and benefits package.

Ready to Lead with Us?

If you are a strategic leader ready to drive excellence in healthcare RCM, we encourage you to apply.

Email your resume to : asood@nath-mds.com

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