Manager Sr Manager KAM Enterprise

Key Account Manager Enterprise & Growth Portfolio

About Paytm Group :

Paytm is Indias leading digital payments and financial services company which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet Paytm UPI Paytm Payments Bank Netbanking Paytm FASTag and Paytm Postpaid - Buy Now Pay Later. To merchants Paytm offers acquiring devices like Soundbox EDC QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage the company then offers credit services such as merchant loans personal loans and BNPL sourced by its financial partners.

About Paytm Payments Services (PPSL) :

PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytms B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytms PA PG business in the Indian merchants.

About the role :

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions ensuring client satisfaction and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business.

Expectations / Requirements :

Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.

Build and maintain strong client relationships with decision-makers stakeholders and CXOs.

Act as the primary point of contact for escalations queries and business requirements.

Drive upsells and cross-sell of payment products (UPI Cards Net Banking BNPL Wallets etc.).

Collaborate with product operations and technology teams to deliver customized payment solutions.

Monitor transaction volumes analyse trends and identify opportunities for account growth.

Negotiate commercials contracts and renewals with key accounts.

Ensure timely issue resolution to maintain client satisfaction and retention.

Track competition and provide market insights to support business strategy.

Deliver on revenue targets merchant activation and retention KPIs.

Qualifications & Skills

Bachelors / masters degree in business Finance or related field.

5 years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments Fintech or BFSI.

Proven track record in Payments Fintech B2B Sales Solution Selling Payment Partnerships.

Proven track record of achieving sales / revenue targets and account growth.

Excellent communication presentation and relationship management skills.

Ability to analyze data prepare reports and present insights to clients and leadership.

Problem-solving and negotiation skills with a customer-first approach.

Location - Noida Mumbai or Bangalore

Why join us :

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers / clients. We are successful and our successes are rooted in our peoples collective energy and unwavering focus on the customer and thats how it will always be.

Compensation :

If you are the right fit we believe in creating wealth for you. With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1