The Offer
- Leadership Role
- Work within a company with a solid track record of success
- Flexible working options
The Job
Training the new hires on Voice & Accent conceptsCoach the associates on call attributesProvide feedback and coaching for the associates on the floorCommunicate using a neutral accent and excellent command over the language.Good knowledge on concepts of Voice & AccentFair knowledge on American CultureShould have experience taking calls-InternationalKnowledge on call attributes / Call coaching and call monitoring.The Profile
You have working knowledge of Trainer, VNA, Voice and accent, Soft skill, US process and Versant And Accent tainerYou are highly goal driven and work well in fast paced environmentsYou possess strong analytical skills and are comfortable dealing with numerical dataYou are a strong team player who can manage multiple stakeholdersThe Employer
Our client offers comprehensive Business Process Consulting and Management (BPCM) services including Contact Center Services, Healthcare RCM Back-Office, F&A Services, and HR Services.