International Technical Support

We are seeking a highly skilled and customer-focused International Technical Support professional to join KVC Consultants Ltd. In this role, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks for our international clientele. This position requires excellent communication skills, a minimum of 2 years of experience in technical support, and the flexibility to work in 24x7 rotational shifts.

Roles and Responsibilities :

• Troubleshooting and Problem Solving : Diagnose and resolve hardware and software issues, either remotely or in person, for international users.
• User Support : Provide comprehensive technical assistance to users, answering questions, and guiding them through problem resolution steps.
• System Maintenance and Monitoring : Ensure computer systems and networks are running efficiently and effectively, proactively monitoring for potential issues.
• Installation and Configuration : Set up new systems, install software and hardware, and configure user accounts as required.
• Documentation and Record Keeping : Maintain accurate records of issues, solutions, and system configurations for future reference and knowledge sharing.
• Collaboration : Work collaboratively with other IT teams and external vendors to resolve complex or escalated technical issues.
• Customer Service : Provide excellent customer service, ensuring high user satisfaction and building positive, lasting relationships.

Skills Requirement :

Additional Requirements :

QUALIFICATION :

Skills Required

User Support, Lan, Man, Windows Troubleshooting, Networking Concepts, System Maintenance, Monitoring