Technical Support Engineer (German Language)

Job Title : Technical Support Engineer (German Language)

Client : HCL

Payroll : TECEZE

Work Type : Remote / Full-time

Service Hours : German Business Hours (8 : 00 AM – 5 : 00 PM CET / 11 : 30 AM – 8 : 30 PM IST)

Job Summary :

We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.

Key Responsibilities :

• Provide L1 / L2 remote technical support to end-users across global locations.
• Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
• Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).
• Assist users with issues related to Windows OS, MS Office Suite, and common business applications .
• Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
• Maintain detailed documentation of technical issues and solutions provided.
• Contribute to knowledge base updates and process improvements.

Required Skills and Qualifications :

Additional Details :