Service Quality Executive

Please find the JD.

Role - Service Quality Executive

Location-Mumbai

1. Responsible for file / tour operations for assigned geography or destination

2. To maintain product cost as per the SOM

3. Work closely with the sales team and confirm the bookings

4. Follow the set SOPs thoroughly

5. Make sure of error free and zero defect delivery to the customer

6. To ensure the rates received from our suppliers are competitive and negotiated

7. To develop and maintain strong relationship with suppliers

8. To attend supplier meetings, trainings and road shows

9. Prompt and effective resolution of on-tour issues

10. Cost sheet to be maintained for each booking

11. To ensure ZERO liability after the file is closed

12. The set turnaround times are met and the sales team is constantly updated in case of undue delays

13. To make and check handover vouchers

14. To establish contact with the client while on tour to take feedback

Key Skills Required-

Communication Skill, Problem solving, Complaint Management, Customer retention