Guest Relations Agent
ConfidentialKozhikode / Calicut, Kozhikode, India8 days ago
Job descriptionStrong Communication and Guest Relations skills Proficiency in Customer Service and Customer Satisfaction practices Experience with Receptionist Duties and front desk operations Excellent interpersonal skills and a professional demeanor Ability to handle challenging situations with problem-solving capabilities Basic computer and reservation software proficiency is a plus Prior hospitality industry experience is mandatory
Company Description
Gokulam Grand Kozhikode is a 5
- Classified hotel located in the heart of the city
Role Description
The Guest Relations Agent will be responsible for ensuring an exceptional guest experience by providing warm welcome and genuine care.
The role includes assisting guests with special requests, resolving concerns professionally, and coordinating with different departments to fulfill guest needs promptly.
Also will be resposible for Online Reputation Management
Qualifications
Skills Required
Customer Service, Customer Satisfaction, Receptionist Duties
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Guest • Kozhikode / Calicut, Kozhikode, India
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