Director- Customer Quality

Enabling a software-defined, electrified future.

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world's largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here.

Role Overview :

The Customer Quality Leader will be responsible for driving customer satisfaction through proactive quality leadership across existing customers in India. This role will serve as the central escalation interface for customer quality concerns, lead a customer quality team to drive cross-functional problem-solving, and manage quality program execution through safe launch. The ideal candidate will foster a culture of quality excellence, collaborate with OEMs, and ensure seamless integration of quality processes across engineering, manufacturing, and supplier ecosystems.

Key Objectives of this Role :

• Manage customer quality scorecards, and ensure timely, accurate communication of quality data and reports.
• Develop and maintain Customer Quality Roadmaps aligned with strategic goals to meet performance indicators.
• Drive program-level quality management engineering, plant teams and suppliers to resolve quality issues and implement corrective actions.
• Build and maintain strong OEM relationships at senior management level to develop intimacy level that helps achieve quality targets and customer satisfaction.
• This includes negotiation of responsibility and cost sharing with OEMs, together with commercial team.
• Represent the company in customer management meetings, audits, and quality reviews.
• Lead and develop the Customer Quality team, promoting a culture of continuous improvement and customer focus.
• Ensure compliance with Customer Specific Requirements (CSR) across all quality and production steps.
• Support change management and validation processes to maintain product integrity and reliability.

Key Performance Indicators :

Key Year One Deliverables :

Customer Engagement Framework :

Implement structured collaboration with OEMs to define expectations, engagement plan and proactively manage containment and permanent / preventive actions, improving CSS by 10%.

Data-Driven Quality Program :

Deploy analytics tools to identify trends and root causes, improving quality initiative effectiveness by 25%.

Issue Resolution Time :

Reduce average resolution time by 20% within the first year.

Qualification, Experience and Skills :