PURPOSE
To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives.
REPORTS TO
Operations Head | L&D Head
INTERACTS WITH
External : Hospitality Institutes, Vendors / Training Services, Govt Regulatory bodies
Internal : Internal Team – Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff
KEY RESPONSIBILITIES
Drive Operational Excellence
- Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
- Develop annual and monthly training plans to enhance operational efficiency and service quality.
- Define training objectives focused on achieving organizational growth and delivering high-quality service.
- Plan and deliver effective training programs using a diverse range of instructional methods—including in-person sessions, virtual platforms, hands-on activities, and e-learning modules strategically tailored to meet varying learner needs and operational goals.
Applied Learning
Design and implement learning programs that focus on practical, hands-on experience, enabling employees to apply new skills to their roles.Facilitate interactive training sessions using real-world scenarios and simulations to enhance problem-solving and decision-making skills.Evaluate applied learning outcomes through regular audits, ensuring that training programs lead to tangible performance improvements.People Management
Assist in recruitment and selection to hire employees who align with company values and operational needs.Provides guidance and mentorship to trainers and employees, helping them achieve their career development goals and enhance their capabilitiesManage employee relations, including coaching, counselling, and disciplinary actions, in collaboration with HR to foster a positive work environment.Business and Financial Acumen
Responsible for preparing and managing the annual training budget, ensuring optimal use of resources while maintaining program effectiveness.Aligns training initiatives with organizational objectives and key performance indicators (KPIs), ensuring learning interventions contribute to business growth and revenue enhancement.Monitor and analyze training outcomes through data-driven methods to evaluate effectiveness, efficiency, and return on investment (ROI)Leadership
Exemplifies role model behavior with professionalism, integrity, and a focus on continuous learning.Drives innovation in learning and development, encouraging the team to explore new methodologies and technologies to improve training effectiveness.Foster cross-departmental collaboration, working with leadership to ensure training initiatives address business needs.Compliance & Risk Management
Ensure all training programs adhere to statutory and regulatory requirements (POSH, OH&S, compliance training).Conduct periodic L&D process audits to maintain data accuracy, content quality, and compliance standards.Maintain training documentation and ensure timely reporting of mandatory training completions.Occupational Health & Safety Responsibilities
Support OH&S awareness through safety training, wellness workshops, and emergency readiness programs.Coordinate with relevant teams to schedule and track participation in safety drills, first-aid training, and POSH workshops.Maintain accurate training records for all safety and compliance programs.