Support Executive

Position Title : Support Executive

Location : Kanpur / Remote

Employment Type : Full-time

Role Overview

We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM / ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience.

Key Responsibilities

Customer & Learner Support

• Act as the first point of contact for queries via phone, email, or chat.
• Provide accurate information, troubleshoot issues, and escalate where necessary.

Support Tool Implementation & Management

Ticket & Query Resolution

Process Improvement & Reporting

Desired Skills & Qualifications

Skills

Patience to deal with customer queries.

Empathy towards Customer requirements and issues.

Strong problem-solving and communication skills.

Ability to handle multiple queries and streamline support workflows.

Qualifications

Bachelor’s degree in any discipline.

1–3 years of experience in customer / student support or operations.

Hands-on experience with support / ticketing tools (Freshdesk, Zoho Desk, Zendesk, or similar) desirable.