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Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

EmeritusMumbai, Maharashtra, India

2 days ago

Job description

Location : India (multi-city)

Function : Product & Delivery
Type : Full-time

Role Summary

Own end-to-end delivery of school / HE applications across multiple campuses with a strong product and solutioning lens. You’ll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders—domestic and international.

Key Objectives (First 9–12 Months)

Launch repeatable, standardized playbooks for discovery → implementation → change → BAU.

Deliver on-time, on-budget go-lives for priority campuses with

Achieve ≥90% adoption of core processes (admissions, enrollment, timetable, grading, fees).

Integrate Canvas ↔ SIS / ERP ↔ Salesforce ↔ Identity with audited data flows and RBAC.

Establish measurable post-go-live governance (SLAs, KPIs, QBRs) and change control.

Responsibilities

Product & Solutioning

Lead discovery, to-be process design , and configuration across HE domains : admissions, enrollment / registration, timetable, attendance, assessments / gradebook, fee & payments, library, exam / certification, alumni.

Write lean PRDs / BRDs , user stories, acceptance criteria; manage backlog and release plans.

Architect end-to-end application flows and integrations (APIs, ETL, SSO) across Digii Campus, Salesforce, Canvas (and ancillary tools : proctoring, LTI apps, content, payments).

Define data models, migrations, and cutover strategies; ensure auditability and data quality.

Delivery & Governance

Run project plans, RAID logs, change control, and cross-functional orchestration (IT infra, academics, operations, vendor SIs).

Stand up repeatable playbooks : discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks.

Establish KPIs / SLAs and dashboards (time-to-launch, defect leakage, adoption, NPS / CSAT).

Drive change management : communications, training, stakeholder alignment, and benefits tracking.

Stakeholder & Vendor Management

Serve as single-threaded owner with international partners and domestic campus leadership.

Lead vendor / SI delivery ( SOWs, timelines, acceptance ), enforce scope, and resolve escalations.

Facilitate steerco / governance forums; provide executive-ready status and decision packs.

Required Experience & Qualifications

8–12+ years in project / program management delivering education applications with strong product ownership.

Demonstrated implementations in higher-ed or K-12 at multi-site scale in India (or comparable markets).

Hands-on expertise (configuration + integration) with at least two of : Digii (Campus) , Salesforce (Education / Service / Experience Cloud) , Canvas LMS .

Solid grasp of HE processes and regulatory context (data privacy, records, assessments).

Strong command of integration patterns (REST / LTI / SIS imports, SSO—SAML / OIDC, Entra ID / AD), data migration, and UAT / hypercare.

Tooling : Jira / Confluence (or equivalent), Miro / Figma for flows, SQL / ETL familiarity a plus.

Methodologies : Agile / Iterative delivery with stage-gate governance ; Prosci / ADKAR familiarity helpful.

Excellent written / verbal communication; executive stakeholder management across cultures.

Competencies

Product Sense & Solutioning : converts ambiguous needs into scalable processes and configs.

Ownership & Execution : plans → delivers → stabilizes; anticipates risks; hits dates.

Quality Orientation : definition of done, acceptance criteria, and measurable outcomes.

Stakeholder Leadership : clear narratives, crisp decisions, and transparent trade-offs.

System Thinking : designs for reuse, observability, and future integrations.

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Senior Project Manager • Mumbai, Maharashtra, India