L2 / L3 Backup Support Engineer (PPDM & Veritas NetBackup) – Offshore / Onsite
Role Overview :
The L2 / L3 Backup Support Engineer will provide day-to-day operational support for backup environments, focusing on monitoring, issue resolution, and ensuring backup integrity.
Key Responsibilities :
- Monitor PPDM and Veritas NetBackup backup operations.
- Investigate and resolve backup failures and job errors.
- Assist in the transition of SQL backups to PPDM.
- Perform routine maintenance and first-level troubleshooting.
- Generate operational reports and escalate critical issues to L3 teams.
- Support cross-skilling initiatives for L1 and other team members.
Required Skills :
Hands-on experience with PPDM and Veritas NetBackup.Knowledge of SQL database backup processes.Strong analytical and troubleshooting skills.Ability to work in a structured, SLA-driven support environment.