Team Lead

About the Company

We are a leading organization in the customer support industry, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence. We foster a collaborative and inclusive culture that values teamwork and professional growth.

About the Role

We are seeking a Team Leader in Customer Support with experience in the International Voice process for our Mohali location. The ideal candidate will have at least 3 years of experience in team handling and will be responsible for leading a team to deliver outstanding customer service.

Responsibilities

Lead and manage a team of customer support representatives.

Ensure the team meets performance targets and delivers high-quality service.

Provide training and support to team members.

Monitor and evaluate team performance, providing feedback and coaching.

Handle escalated customer issues and resolve them effectively.

Collaborate with other departments to improve processes and customer experience.

Qualifications

Bachelor's degree or equivalent experience.

At least 5 years of experience in a customer support role.

Proven experience in team management.

Required Skills

Excellent communication and interpersonal skills.

Strong leadership and team management abilities.

Ability to work in a fast-paced environment.

Problem-solving skills and customer-focused mindset.

Preferred Skills

Experience in the International Voice process.

Familiarity with customer support software and tools.

Multilingual abilities are a plus.

Pay range and compensation package

The compensation package will be competitive and commensurate with experience.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.