BMC Truesight Expert

Roles and Responsibilities :

• BMC TrueSight Management : Possess strong expertise with BMC TrueSight Operations Management .
• Installation & Administration : Perform installation, upgrade, integration, administration, and configuration of BMC TrueSight, especially with version 10.x and later.
• Patrol Agent Management : Install Patrol Agents on Windows, RHEL, AIX, and Solaris OS.
• Knowledge Module Expertise : Work with various knowledge modules such as DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, along with basic KMs like OS, LOG, and URL.
• Custom KM Development : Possess working knowledge of custom KMs.
• Troubleshooting : Apply strong troubleshooting skills to resolve Patrol Agent and TrueSight server component issues.
• Event Management : Demonstrate strong expertise in Event Management policy Administration and configuration.
• Third-Party Integration : Design and implement integration solutions with 3rd party tools for event and performance management.
• Remedy ITSM Integration : Work with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements.
• MRLs & Custom Classes : Possess working knowledge of MRLs and custom classes.
• Reporting : Configure and design reports using TSOM Smart reporting and OOTB TrueSight reports.
• Environment Optimization : Analyze environment and event data to fine-tune and reduce instance and event counts.
• Architecture Review : Ability to review, analyze, fine-tune, and enhance TrueSight architecture and its components as per growing infrastructure and customer requirements.
• Component Familiarity : Experience with Patrol Central, RT, Console server, and PCM components.
• IT Infrastructure Knowledge : Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, and Virtualization.
• BMC Helix : Hands-on experience on BMC Helix and upgrades / migrations.
• Problem Analysis : Exhibit excellent problem analysis skills.
• Communication : Possess good communication skills to effectively convey understanding and impacts of major incidents to the business.

Required Skills :

Good to Have :

Technical Skills :

Skills Required

Windows, Event Management, policy administration