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Subject Matter Expert

ConfidentialChennai, India

9 days ago

Job description

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Role & Responsibility

He / She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
He / she needs to continuously adapt to and learn the new features of various tools and systems and improve on his / her acumen to identify and report the errors. He / she has to follow SOP to catch errors in the content.
He / She should be able to provide floor support to DA&aposs on clarifying their queries during execution
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery / latency SLA. The associate will be measured on his / her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
He / She should be able to do RCA for all the duplicate and invalid clarifications - reduce ambiguity in work instructions by identifying training needs.

Basic Qualifications

A graduate in any field of study. Quantitative fields such as engineering is preferred, with relevant experience in Software testing, 2 to 3 years of industry experience.

Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.

Good at problem solving, data analysis and troubleshooting issues related to content quality.

Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.

Goal-driven and target-oriented while being able to step back and look at the bigger picture.

Preferred Qualifications

Good written and verbal communication skills in English

Self starter, good team player.

Strong attention to detail and deep dive and identify root causes of issues.

Ability to drive new mechanisms within internal teams.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you&aposre applying in isn&apost listed, please contact your Recruiting Partner.

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Skills Required

Data Analysis, Troubleshooting, Problem Solving, Software Testing

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Subject Matter Expert • Chennai, India