Technical Support Engineer

Technical Support Engineer (On-site, Ahmedabad) Location : Ahmedabad, Gujarat, India

Employment Type : Full-time

Experience Required : 1–3 years

About the Role We are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry.

The ideal candidate will be responsible for providing exceptional technical assistance and customer support , troubleshooting software and hardware issues, and ensuring smooth day-to-day operations for clients.

This is an excellent opportunity to join a dynamic, customer-focused team where you’ll work directly with users to solve real-world problems and deliver impactful solutions.

Key Responsibilities Provide timely and professional technical support to end-users and clients.

Diagnose, troubleshoot, and resolve software and hardware issues effectively.

Collaborate with internal teams to escalate and resolve complex technical problems .

Maintain accurate documentation of issues and solutions in the system.

Deliver excellent customer service while maintaining strong client relationships.

Communicate clearly and confidently in both written and verbal formats.

Requirements Experience : 1–3 years in software support, IT help desk, or a similar technical role.

Education : Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

Languages : Must be fluent in Gujarati, Hindi, and English.

Skills :

Strong troubleshooting and analytical abilities.

Excellent communication and interpersonal skills.

Customer-first approach with a positive attitude.

Ability to work effectively in a team environment.

Work Schedule Timings : 8 : 00 AM to 5 : 00 PM CST (equivalent to 6 : 30 PM to 3 : 30 AM IST) — rotational shifts.

Work Type : On-site (Ahmedabad, Gujarat).

Compensation Salary package — To be confirmed.

(You may update this section once the team provides the salary range.)

Why Join Us Be part of a growing global tech company in the automation industry.

Work with a collaborative team that values learning and innovation.

Opportunity to solve real-world challenges and make a direct client impact.