AR Coordinator

Who You Are

• A highly motivated, enthusiastic, target driven individual with professional finance / customer service skills, with a positive attitude.
• A proficient / native user of English, any additional language is a plus.
• Proven experience in Collections, Customer Service and / or the Travel Industry.
• With a good knowledge of the Microsoft Office suite, especially of Excel.
• Capable of working collaboratively in a team environment.
• Attention to detail, accuracy and good time management skills.
• Detailed transaction research, analytical skills, and documentation of actions taken to resolve the outstanding debt or disputed invoices.
• Assists with the segmentation of pending requests from various work queues into the appropriate workflow based on request type and complexity.

Essential Job Functions :

• Responsible for managing and resolving rejected Credit Card cases directly with our customers and Credit Card holders.
• Relationships with our partners to collect their debt, mainly by email.
• Solve queries and invoice disputes from the partners.
• Collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.
• Follow-up on aged outstanding / credit collections
• Act in accordance with our GBT values : People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.
• Perform various AR Customer queries : request of AR outstanding report; request of AR statement; request of invoices; manage invoice / payments queries

What You Will Do

• You will be responsible for managing and resolving rejected Credit Card cases directly with our customers and Credit Card holders.
• You will craft relationships with our partners to collect their debt, mainly by email.
• You will solve queries and invoice disputes from the partners.
• You will effectively collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.
• You will actively follow-up on aged outstanding / credit collections
• You will act in accordance with our GBT values : People Centric, Continuous Improvement, Empowerment, Partnership and Transparency.
• You will perform various AR Customer queries : request of AR outstanding report; request of AR statement; request of invoices; manage invoice / payments queries

Skills Required

workflow management , Expense Management, Staffing, Travel Management, Risk Management