Sales Executive

listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.G., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.

Thank guests with genuine appreciation and provide a fond farewell.

Communication

Exchange information with other employees using electronic devices (e.G., pagers and two-way radios, email).

Provide assistance to coworkers, ensuring they understand their tasks.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Prepare and review written documents (e.G., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management

Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Working with Others

Develop and maintain positive and productive working relationships with other employees and departments.

Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

Enter and locate work-related information using computers and / or point of sale systems.

Read and visually verify information in a variety of formats (e.G., small print).

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Rewards and Gift Certificates

Enter Marriott Rewards information into appropriate software when taking guest reservations.