Customer Acquistion and Retetntion Executive

Company Overview :

At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully. We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees and we are looking forward to more Culture Champions to enable every individual’s growth story.

Key Responsibilities :

• Manage Customer Onboarding and related activities.
• Assist in Customer Onboarding and provide solution in case of issues.
• Manage Customer Onboarding communication to internal or external partners.
• Coordinate with the cross functional teams to enable required systems and processes.
• Maintain Customer Onboarding trackers and dashboards.

Must Haves :

Why Sid’s Farm?

Working at a Farm is fun and not quite literally though. But here we go with all the reasons that will help you choose Sid’s Farm as your preferred workplace.

1. Innovative Culture - With a commitment to quality and innovation, you’ll be part of a forward-thinking team that values fresh ideas and approaches with a new vision to act upon. If you’re passionate about high-quality dairy products and ideas, working at Sid's Farm allows you to be part of a team that shares that commitment and creativity.

2. Sustainability Focus : Sid's Farm prioritizes sustainable practices, allowing employees to contribute to environmentally friendly initiatives and feel good about their impact. Visit our Farm to gain a deeper understanding of what we do.

3. Growth Opportunities - As a growing company, there are ample chances for career advancement and professional development, allowing you to evolve alongside the business as you would be handling every nerve of the business. Working in a growing D2C Brand just elevates your learning curve by leaps and bounds.

4. Community Engagement - Sid's Farm actively engages with local communities, providing employees with opportunities to participate in outreach programs and make a difference.

5. Strong Values - The company emphasizes transparency, integrity, and customer satisfaction, fostering a positive and ethical work environment.

6. Doing what you Love - Here you will always end up doing what you love and in a more liberal way. Ideas and actions have no boundaries here as long as you have figured it all out.