Workforce Management Analyst

Greeting From Gainwells Technology :

Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Key Skills :

Skills required for a WFM supervisor role :

• Strong analytical skills and ability to interpret data
• Excellent communication and interpersonal skills
• Proficiency with workforce management software
• Understanding of labor laws and compliance requirements
• Problem-solving and decision-making abilities
• Proficiency with telephony routing solutions
• Proficiency with Excel and Power BI

Role & Responsibilities

Shift Timing : 4 : 30 PM to 4 : 30 PM (IST- 9 Hours)