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Senior Manager - Value Services

Senior Manager - Value Services

ConfidentialBengaluru / Bangalore
6 days ago
Job description

Key Responsibilities

  • Strategy & Planning
  • Define the roadmap for all value-added services aligned with learner needs and business goals.
  • Conduct competitive benchmarking and market research to identify new service opportunities.
  • Product & Service Development
  • Design, develop, and roll out VAS offerings such as career services, mentorship, certifications, skill enhancement modules, workshops, and industry interactions.
  • Collaborate with internal teams and external partners to co-create offerings where necessary.
  • Operations & Delivery
  • Set up and manage end-to-end delivery processes for VAS - from onboarding to service fulfillment.
  • Ensure service SLAs are met and learner experience is top-notch.
  • Stakeholder Management
  • Work closely with academic, tech, sales, customer success, and marketing teams to ensure VAS alignment and adoption.
  • Manage partnerships with third-party service providers, mentors, or content creators.
  • Performance & Analytics
  • Track utilization, satisfaction, and impact of VAS on learner outcomes.
  • Generate insights and recommend improvements based on data and feedback.
  • Team Management
  • Build and lead a cross-functional team responsible for different service lines.
  • Drive performance, innovation, and customer-centricity within the team.

Job Requirement

Key Requirements

  • 8-12 years of experience in EdTech, consumer internet, education services, or consulting, with at least 3 years in a leadership role.
  • Strong understanding of learner needs, especially in higher education, skilling, or professional upskilling spaces.
  • Demonstrated experience in conceptualizing and scaling new service lines.
  • Excellent project management, stakeholder communication, and execution skills.
  • Data-driven decision-maker with a focus on outcomes and impact.
  • Prior experience working in a cross-functional setup is a must.
  • MBA or relevant postgraduate qualification preferred.

    • Skills Required

    Stakeholder Management, Management, Consulting, Benchmarking, Communication Skills

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