Application Senior Support Consultant

Job Description

Job Description –  Application Senior Support Consultant

Reporting Structure

Reports to Project / Programme Manager / UK Project Lead

Requisites

Education : B.E. or equivalent

Experience (years) :

At least  4+ years of experience working in application support

Industry / Technology background :

Application implementation , Maintenance  and Support (any domain).

Location : Mumbai

Working Hours : Full Time   UK Hours

[Standard Rave] Pre-employment checks :

Required

Key Functions

Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our client solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution.

Main Responsibilities :

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
• Understand contractual commitments and resolve incidents / problems within contracted SLAs.
• Translate customer requirements into workarounds and solutions.
• Develop and implement technical support procedures / documentation.
• Proactively deliver support services and identify revenue generation opportunities.

Requirement is working UK hours , Monday to Friday 9 : 00am  - 5 : 30pm on Rota basis .

Requirements

Competencies

Essential :

Technologies

Hands-on

Experience (Years)

Priority

supporting Web Applications

5+

SQL scripting

5+

Database administration

5+

Working on SaaS products

2+

Desirable :

Benefits

Personal Skills & Attributes :

Requirements

Personal Skills & Attributes :