Senior Analyst - L1 monitoring

Senior Analyst - L1 monitoring

Others Permanent contract Chennai, India Hybrid Reference 25000DYJ Start date Immediately Publication date 2025 / 09 / 24

Responsibilities

Completes checks and controls as per the timelines specified in the SOP and email updates.

Highlights network interruptions and instability, to the line manager rather waiting for things to go normal.

Highlights abnormalities identified while performing the checks, to shift leads and not assume situations. Engages manager on duty in appropriate situations.

Emails sent to appropriate BO contacts fetched from outlook contacts list. Avoids copying contacts from an email sent previously

Avoids taking action on flows based on assumptions. Takes necessary help from L2 team and line manager

Ensures effective usage of the on-duty document

Provides all required information for an L2 investigation, at one go.

Engages the manager on duty with clear explanation of the incident.

Uses the incident email template with all necessary stakeholders and support teams in copy.

Performs all actions required from HSE during an incident, on GO from the manager on duty / appropriate tech teams

Acknowledges all email queries within 30 mins of receipt of the mail

Uses all appropriate applications in order to ensure first call resolution on all eligible cases

Escalates case to appropriate teams if it requires intervention of other teams

Proper follow up on email queries as defined in the KPI metrics

Profile required

Banking domain knowledge

Prior experience working in shifts

Prior experience in incident management and ticketing preferred

SWIFT knowledge preferred

Proficient in French

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”