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Customer Service & Implementation Executive

Customer Service & Implementation Executive

Colosseum Tech (FalconAVL)Kanpur, IN
11 hours ago
Job description

Experience : 0–3 years (Freshers with strong communication skills welcome)

Employment Type : Full-time

Travel : Up to 50% (Client site visits and implementations)

About FalconAVL

FalconAVL is a fast-growing SaaS technology company that helps enterprises streamline their Employee Transport Operations through AI-based route optimization, automated rostering, real-time tracking, cost analytics, and safety compliance.

We are looking for a Customer Service & Implementation Executive who will work closely with clients during onboarding and day-to-day operations, ensuring smooth implementation and customer satisfaction. This role offers great exposure to enterprise clients and a fast learning curve in the SaaS and transport tech domain.

Key Responsibilities

🧩 Customer Coordination

  • Act as the first point of contact for client admins and transport coordinators.
  • Communicate clearly and professionally with clients over calls, WhatsApp, and email.
  • Understand client requirements and ensure issues are resolved promptly.

⚙️ Implementation Support

  • Assist in onboarding new clients — collecting data, configuring the system, testing, and go-live support.
  • Conduct on-site visits (50% travel) to client locations for setup, training, and operational checks.
  • Coordinate with internal teams (Tech, Operations, Support) to ensure successful rollouts.

    • 📊 Reporting & Follow-up

  • Maintain client activity logs and reports in CRM or Excel.
  • Track issue status and update clients regularly.
  • Support renewal and feedback discussions with account managers.

    • Requirements

  • 0–3 years of experience in Customer Support / Operations / Implementation / Field Coordination .
  • Fresh graduates (any discipline) with strong communication skills are encouraged to apply.
  • Excellent spoken and written communication in English and Hindi (Telugu preferred).
  • Good interpersonal skills and confidence in dealing with enterprise clients.
  • Comfortable with 50% travel within the city or nearby client sites.
  • Basic computer proficiency – Excel, CRM, or mobile app tools.
  • Ability to work in a fast-paced, collaborative environment.

    • What We Offer

  • Hands-on experience working with enterprise clients and SaaS platforms.
  • Rapid learning in operations, client management, and software implementation.
  • Travel allowance and performance-based incentives.
  • Friendly, supportive work culture with mentorship from senior leaders.
  • Career growth path toward Customer Success / Account Management roles within 1–2 years.

    • Ideal Fit

    You’re energetic, people-friendly, and love solving real-world client problems. You’re confident in communication, eager to learn, and comfortable being on the move — supporting clients across locations while growing your career in the SaaS industry.

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    Customer Service Executive • Kanpur, IN