Delivery Manager

Job Description – Delivery Manager

About the company :

Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.

Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions.

We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply.

About the role :

Tyfone is looking for a talented professional with a passion for project management, planning, learning, and attention to detail. This position will be responsible for assisting the entire project team with completing projects within its planned scope, schedule, and budget.

In addition, you will help establish project schedules, coordinate Jira tickets, provide reporting, collect client settings for configurations, validate configuration settings, manage the progress on gap items, and in general help deliver product implementations for our clients.

Successful candidates must have a strong sense of urgency, desire to learn and progress into project management, ownership to drive projects to completion, and be successful in a collaborative environment.

Responsibilities (including but not limited to) :

• Create project schedules and define project deliverables based on project scope.
• Track and manage project milestones and customer-reported issues.
• Communicate status, issues, and risks to project stakeholders.
• Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
• Create and manage configuration documentation for client projects.
• Be the primary point of contact for all client inquiries for managed projects.
• Work closely with Product Development and Engineering to resolve complex issues reported by our customers.
• Provide regular input to the management team on process improvements and best practices.
• Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labour.
• Coordinate with the account management team during the implementation lifecycle and post-launch stage to maintain customer relationships and communication.
• Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.

Skills and Qualifications

Desired Skills :