Talent.com
This job offer is not available in your country.
Customer Support Executive

Customer Support Executive

Vernive JewelsLucknow, IN
3 days ago
Job description

About the Company

We are a UK-based online diamond jewellery brand — www.abelini.com — specialising in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.

About the Role

We are now looking to hire a Customer Support Executive who will work in a hybrid model (partial in-office, partial remote) and take ownership of customer communication with genuine care and professionalism. Let us explain this clearly — we are not looking for someone with a typical call center approach. Our product is luxury, and our customers expect attention, warmth, and clarity — not robotic, lifeless responses. This isn’t about answering the highest number of calls. It’s about building trust and delivering a meaningful, thoughtful customer experience. We need someone who understands the importance of connection and quality service over quantity.

Responsibilities

  • Handle customer inquiries via email, phone, and live chat with patience and care.
  • Assist with product queries, provide order updates, and offer reliable post-sales support.
  • Communicate confidently and empathetically with UK-based customers, ensuring a polished and professional experience.
  • Resolve concerns, manage returns and exchanges, and maintain high customer satisfaction.
  • Coordinate with internal teams (order processing, accounts, IT) to ensure timely resolutions.
  • Maintain proper records of customer interactions and follow-ups for pending issues.

Qualifications

  • Fluent in English (written and spoken), ideally with a neutral or UK-accented tone.
  • Minimum 2 years of experience in customer support, especially in product-based roles (preferably e-commerce or luxury goods).
  • Excellent communication, listening, and problem-solving skills.
  • A warm, confident, and professional phone manner suited to a luxury brand.
  • Strong email etiquette with clear and grammatically correct writing.
  • Ability to multitask, stay organized, and manage time effectively without constant supervision.
  • Basic understanding of online shopping, order life cycles, and customer service processes.
  • Required Skills

    Experience with luxury or product-based customer support and a genuine care for delivering a great experience — not just answering calls.

    Pay range and compensation package

    Competitive salary aligned with your experience and skills.

    Equal Opportunity Statement

    We are committed to diversity and inclusivity.

    Why Join Us?

  • Be part of a premium UK-based diamond jewellery brand.
  • Opportunity to work in a professional yet supportive hybrid work environment.
  • A chance to grow with a brand that values quality, trust, and long-term relationships.
  • Create a job alert for this search

    Customer Support Executive • Lucknow, IN

    Related jobs
    • Promoted
    Customer Support & Admin Specialist

    Customer Support & Admin Specialist

    PropertyLoopLucknow, IN
    Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm. Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Supervisor

    Customer Support Supervisor

    Jet Stream Ent.Lucknow, IN
    Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 5 days ago
    • Promoted
    Business Development Lead

    Business Development Lead

    Thalamus AILucknow, IN
    Location : Remote (India-based candidates working US hours).Thalamus AI is a prompt-based, multi-agent platform built for enterprises to streamline response management for RFPs, bids, questionnaires...Show moreLast updated: 30+ days ago
    • Promoted
    Sales & Customer Support Executive (US Hours)

    Sales & Customer Support Executive (US Hours)

    BigtoeLucknow, IN
    We’re looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team.You’ll be the voice of Bigtoe — helping potential customers book services, answerin...Show moreLast updated: 1 day ago
    • Promoted
    Support Specialist

    Support Specialist

    Vista Applied Solutions Group IncLucknow, IN
    Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 15 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    PixsofficeLucknow, IN
    Required Sales Executive-SAAS Application.We are seeking a dynamic and results-driven Sales Executive to join our team.The ideal candidate will be responsible for initiating contact with potential ...Show moreLast updated: 5 days ago
    • Promoted
    Business Executive

    Business Executive

    VervexTech Systems Pvt LtdLucknow, IN
    VervexTech is Hiring – Business Developer Executive.Location : Remote | Pune-based IT Startup.Salary : ₹10,000 – ₹15,000 per month + Incentives. We are looking for a passionate and driven Business Dev...Show moreLast updated: 2 days ago
    • Promoted
    Fresher / Customer Support

    Fresher / Customer Support

    ConfidentialLucknow, Gurgaon / Gurugram, Noida
    Customer Support Representative.This is an excellent opportunity for a recent graduate, as prior experience isn't required. You'll be responsible for providing high-quality customer service and ensu...Show moreLast updated: 29 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    TUTOADDALucknow, IN
    This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 1 day ago
    • Promoted
    Team Lead-Domestic BPO

    Team Lead-Domestic BPO

    TPLucknow, IN
    Team Leader – Customer Service.Years in BPO | 1+ Year as Team Lead.Excellent communication & problem-solving skills.Show moreLast updated: 5 days ago
    • Promoted
    Business Development Executive - Sales

    Business Development Executive - Sales

    Emertxe Information TechnologiesLucknow, IN
    Emertxe Information Technologies (http : / / www.Bangalore, is an established EdTech company, over the past 20 years.Our mission is to nurture the next generation of Engineers through practical trainin...Show moreLast updated: 5 days ago
    • Promoted
    Customer Support Executive / technical support executive

    Customer Support Executive / technical support executive

    ConfidentialNoida, Jaipur, Lucknow
    Hiring for customer support, technical support executive for voice / chat / email for international BPO.Location : Jaipur / Lucknow / Noida. Bachelor of Business Management (BBM), Bachelor in Hotel Manageme...Show moreLast updated: 29 days ago
    • Promoted
    Business Development Executive [Chandigarh, WFH]

    Business Development Executive [Chandigarh, WFH]

    AirblackLucknow, IN
    Remote
    Business Development Associate / Assistant Manager.Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Airblack is India’s leading skilling platform for microentrepreneurs and creators, im...Show moreLast updated: 5 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    ClearroLucknow, IN
    Multiple Openings (Sales | Customer Support | Backend Operations).Join our fast-growing team and be part of a company that values innovation, quality, and customer satisfaction.Enthusiastic and ded...Show moreLast updated: 15 days ago
    • Promoted
    Customer Support Executive

    Customer Support Executive

    Zokolucknow, uttar pradesh, in
    As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat suppo...Show moreLast updated: 15 days ago
    • Promoted
    Customer Success Executive

    Customer Success Executive

    StarApps Studiolucknow, uttar pradesh, in
    Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM).StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plu...Show moreLast updated: 20 days ago
    • Promoted
    Oracle Technical Support – Sales & Distribution

    Oracle Technical Support – Sales & Distribution

    Best Infosystems Ltd.Lucknow, IN
    Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – Sales & Distribution. Proven experience in Oracle EBS R12 Tech Support, especially ac...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Executive

    Customer Support Executive

    Onboard Aero Consultant Pvt Ltdlucknow, uttar pradesh, in
    Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer...Show moreLast updated: 2 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Scry AIlucknow, uttar pradesh, in
    Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 15 days ago
    • Promoted
    Horizon VDI Support Specialist

    Horizon VDI Support Specialist

    Mastech DigitalLucknow, IN
    Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the. VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 5 days ago