Customer Service Specialist

Company Description

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Role Description

This is a full-time, on-site role for a Customer Service Specialist based in Delhi, India. The role involves providing exceptional customer support, promptly addressing inquiries, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The candidate will handle phone and email communication, maintain accurate logs of interactions, and collaborate with team members to enhance customer satisfaction and operational efficiency.

Qualifications

Strong skills in Customer Support and Customer Service to address and resolve inquiries effectively

Experience in ensuring Customer Satisfaction and enhancing the overall Customer Experience

Proficiency in Phone Etiquette and clear, professional communication

Excellent interpersonal and problem-solving skills

Ability to work in a fast-paced environment and manage multiple tasks efficiently

Familiarity with CRM systems or customer support software is a plus

Tracking and recording complaints and making systems to improve customer service with real time experience

High school diploma or equivalent required; bachelor's degree preferred

Fluency in English and Hindi is required; additional languages are an advantage