Senior Client Support Analyst

What does a great Client Support Analyst do?

Key Responsibilities

Take ownership of issues and investigate them to resolution.

• Ensures proper escalation and response to customer issues team both to the customer directly and to other departments within InvestCloud

Focus on security practices and data segregation

Ensure escalated issues are resolved in a timely and efficient manner

Ensure daily scheduled activities are completed on time and with high a degree of accuracy

Ability to digest changes and come up with readiness assessment

Communicate clear requirements to escalation point when needed.

Qualifications

Prior experience supporting a cloud-based platform is a huge plus

Strong customer service focus

Excellent verbal and written skills required

Excellent time management and organization skills

Work Conditions

Office hours but depending on client requirements out of hours could be required /  On-call availability