Senior Manager - Customer Support Operations

Job Summary

About The Team

• Rubrik's Global Customer Support and Success Organisation is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik's SaaS products and technologies. The member of the Global Support and Success Organisation will serve as a key point of contact, a trusted advisor to Rubrik's customers and partners and work closely with cross-functional teams in order to deliver value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront.
• In a world where data is the lifeblood of every organisation, Rubrik's Customer Support Team serves as the backbone of our customers' data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers' data remains protected and available, no matter the challenges that come their way.

About the Role

We are seeking a highly skilled and customer-focused Service Delivery Practitioner to join the Rubrik Support Operations team. This role is responsible for ensuring the seamless and consistent delivery of technical support services by the Global Customer Support and Success organisation across all regions to customers and partners, and driving continuous improvement in service quality across all disciplines. The ideal candidate will have strong technical acumen, excellent problem-solving skills, and a passion for delivering exceptional customer experiences

What you'll do

Experience you'll need

Preferred qualifications :

Why Join Us

We offer a dynamic work environment where your expertise and ideas will make a significant impact. As part of our team, you'll have access to professional development opportunities, competitive benefits, and the chance to work with cutting-edge technology.

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI company, operates at the intersection of data protection, cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations, all on top of secure metadata and data lake. Rubrik's offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

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Skills Required

Salesforce, Software, It Service Delivery, Technical Support, Network Troubleshooting, Hardware