Sr. Service Engineers
ConfidentialNashik3 days ago
Job descriptionBachelor's degree in Engineering or related field. 5-8 years of experience in a technical support or service engineering role. Strong knowledge of hardware components and troubleshooting techniques. Proficiency in networking concepts and protocols. Experience with service management tools and ticketing systems. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently and in a team environment.
Description
We are seeking a Sr. Service Engineer to join our team in India. The ideal candidate will have a proven track record in providing technical support and service solutions to clients, ensuring customer satisfaction and operational efficiency.
Responsibilities
- Provide technical support for service issues and inquiries from clients.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Collaborate with cross-functional teams to ensure efficient service delivery.
- Conduct on-site and remote service installations and configurations.
- Maintain detailed records of service requests and resolutions.
- Train and mentor junior engineers and new team members.
- Stay updated with the latest industry trends and technologies.
Skills and Qualifications
Education
Bachelor Of Technology (B.Tech / B.E), Bachelor of Business Administration (B.B.A)
Skills Required
Cloud Computing, Networking, Scripting, Database Management, Automation Tools, Troubleshooting, Api Integration, Security Protocols, containerization
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Engineer Sr Engineer • Nashik
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