Email & Offline Support Specialist

Email & Offline Support Specialist (US Utility Services Program)

Location : Remote (Anywhere in India)

Night Shift | Rotational

We are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy, clarity, and timely completion.

Work Schedule :

7 days a week (rotational)

7 : 30 p.m. IST – 7 : 30 a.m. IST

Key Responsibilities :

• Process customer email requests to start, stop, or transfer utility services.
• Confirm and update service order details and scheduling.
• Respond to billing, payment, due-date, and balance inquiries using standardized templates.
• Assist customers with payment arrangements and budget billing plan updates.
• Clarify charges, fees, or adjustments shown on bills.
• Document all account actions accurately.
• Make occasional outbound calls to provide updates or confirmations.

Technology Requirements :

To qualify, you must meet all of the following :

What we are looking for :

Top-performing candidates typically demonstrate :

Compensation :

Competitive pay with opportunities for great earning potential based on accuracy, consistency, and performance.

Send your resume to → vclabtech@outlook.com (Mention Job Code : VC2502W in the subject line)