Client Servicing Lead : Events & Mice

Job Summary

Maximus Events is looking for a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions. The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects.

If you excel in communication, strategic thinking, and team leadership—and thrive in delivering world-class client experiences—this role is a perfect fit.

Key Responsibilities

• Serve as the primary point of contact for key clients, building strong and trusted relationships.
• Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
• Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects.
• Translate client briefs into actionable strategies, proposals, and event concepts.
• Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
• Manage end-to-end client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback.
• Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.
• Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
• Track client satisfaction, resolve escalations, and provide regular updates to senior management.
• Prepare post-event reports and presentations capturing impact, ROI, and learnings.

Key Requirements

Preferred Qualifications

Join Maximus Events and lead a team that delivers memorable experiences while building enduring client partnerships.