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▷ 3 Days Left! Global Delivery Head - Media

Zoo MediaIndia

8 hours ago

Job description

Role and Responsibilities :

The scope of work for Global Delivery Centre Head is as follows :

1. Strategic :

Develop an integrated view of the client’s needs (internal and external) and business requirements, and ensure quality services are delivered on time, within budget using best practice tools & techniques.
Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service improvements, to improve quality and client satisfaction
Lead strategic initiatives - Review, reshape and develop processes and systems in order to ensure we provide world class delivery to our clients.
Integration and alignment of agile frameworks and methodologies to accelerate agile adoption
Maintain a high level of utilization across the delivery team.
Overall accountability of the quality of service and performance - Ensuring future growth projections within clients of BAU environments are understood and factored into capacity planning for all associate systems and resources.
Embed a culture of continuous improvement through the delivery team while meeting customer delivery deadlines and quality standards.

2. Relationship Management :

Develop and nurture relationships with clients and stakeholders across the business to understand and deliver on new business opportunities

Develop and maintain a strategic partnership with clients, and take accountability for the delivery of what has been commercially contracted

3. Communication & Coordination :

Managing different stakeholder expectations

Detailed knowledge of the clients contracts and obligations (SOW), understanding the contractual risks and opportunities, and using them to your advantage

Take accountability for the identification, mitigation and management of all risks relating to the delivery of the business outcomes

Support the day-to-day operational management of the function.

4. Team :

Hire capable, independent resources that can understand, communicate and execute client briefs accurately

Individual growth of service delivery teams - Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Build and drive a high-performance culture across business, suppliers, contractors and permanent staff to ensure single-minded focus on the outcomes of the program.

Manage the performance of the team, as well as promote and support career development

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Global Delivery Head • India