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Operations head - Payroll firm (Blue and white collar)

Operations head - Payroll firm (Blue and white collar)

atmsNew Delhi, Delhi, India
5 days ago
Job description

Site Operations & Troubleshooting

  • Regularly visit client sites in Delhi NCR, Punjab, and Chandigarh .
  • Handle issues related to manpower attendance, overtime, uniforms, shoes, safety compliance, and audits .
  • Escalate only critical matters to the Director — otherwise close issues independently .
  • Maintain an audit checklist and send weekly reports.

Manpower & Employee Handling

  • Ensure workers report on time and follow discipline at sites.
  • Deal firmly with headstrong employees or repeated absentees.
  • Coordinate with the deployment team for replacements or new hiring when needed.

    • Client Coordination

  • Act as the first point of contact for operational issues with clients like Godrej, Delhivery, etc.
  • Provide timely updates to clients and maintain good working relationships.
  • Support in client audits and ensure compliance documents are ready.

    • Finance & Payment Follow-ups

  • Update and monitor bank statements, outstanding, and collections .
  • Follow up with clients’ accounts teams for pending payments.
  • Coordinate with internal accounts / finance team for invoicing and reconciliation.
  • . Business Development Support
  • Assist Director in new business meetings and presentations.
  • Identify leads or opportunities during site visits and client discussions.
  • Maintain a basic pipeline tracker of leads and follow-ups.

    • Requirements

  • 5–10 years’ experience in operations support / manpower outsourcing / facility management / sales admin / site coordination .
  • Strong communication skills in Hindi & English (Punjabi a plus).
  • Ability to handle manpower firmly and deal with client escalations professionally.
  • Comfortable with frequent travel (Delhi NCR + Punjab / Chandigarh).
  • Working knowledge of basic accounts follow-up (payments, outstanding, reconciliation).
  • Computer literate (Excel, email, reporting).

    • Compensation

  • ₹35,000 – ₹45,000 / month (depending on experience).
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    Operation • New Delhi, Delhi, India