Shift Lead

Location : Work from HOME

Employment Type : Fulltime- Permanent with our German Client (10 K size company)

YOUR PROFILE

5–7 years of L2 or production support experience.

Strong working knowledge of ITIL processes (Incident, Problem, Change Management).

Proven experience in leading teams or managing shift operations.

Solid understanding of SLA tracking, reporting, and escalation management.

Fundamental experience with Java for understanding logs, stack traces, and application behavior.

Basic awareness of AWS services or cloud-based operations.

Ability to work in shift-based support environments.

Desirable Skills :

Exposure to monitoring / observability tools (Grafana, Datadog, ELK, CloudWatch, etc.).

Familiarity with Agile / Scrum methodologies.

Experience using ticketing tools like Jira, ServiceNow, or Salesforce.

Years of Experience : 6+ Years of experience

Notice Period – Immediate Joiner-15 Days