Customer Service Representative

Role & responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, reservations, and complaints professionally.
• Maintain accurate records of guest details and room bookings.
• Coordinate with housekeeping, room service, and other departments to ensure smooth operations.
• Manage telephone calls, emails, and other forms of communication promptly.
• Ensure compliance with hotel policies and procedures.
• Provide guests with information about hotel facilities, services, and local attractions.
• Maintain the cleanliness and organization of the front desk area.
• Candidates only From Hotel management or Hospitality background are preffered

Preferred candidate profile