Solutions Architect CRM

Job Summary

We are looking for an experienced Functional Solution Architect to design, optimize, and govern Microsoft Dynamics 365 CRM (CE) solutions. This role focuses on aligning CRM capabilities with business processes, driving adoption, and ensuring the platform delivers maximum value to the organization.

Key Responsibilities

• Solution Design & Architecture
• Lead functional solution design, process mapping, and configuration in Dynamics 365 CRM.
• Translate business requirements into scalable CRM capabilities across Sales, Service, and Marketing.
• Ensure solutions adhere to best practices, compliance, and governance standards.
• Stakeholder Engagement & Strategy
• Partner with business leaders to define CRM strategy, roadmap, and innovation initiatives.
• Act as a trusted advisor, ensuring CRM solutions align with organizational goals.
• Facilitate workshops and discussions to capture requirements and deliver functional designs.

Adoption & Governance

Collaboration & Leadership

Qualifications