Recovery Executive

Job Title : Chargeback & Dispute Recovery Executive

Department : Operations

Location : Delhi

Experience : 2 Year

Education : Graduate / Post Graduate (Any stream)

Key Responsibilities :

• Handle chargeback and dispute recovery cases related to digital payments, banking transactions, and merchant settlements.
• Manage and respond to cyber complaints and BO (Bank Ombudsman) complaints within defined timelines.
• Investigate disputed transactions by coordinating with banks, payment gateways, and internal departments.
• Prepare and maintain detailed MIS reports using MS Excel for daily, weekly, and monthly performance tracking.
• Ensure compliance with company policies, regulatory requirements, and audit standards.
• Analyze root causes of disputes and suggest process improvements to reduce future chargebacks.
• Communicate with customers and merchants to resolve transaction-related issues effectively.
• Maintain proper documentation and record keeping for all dispute and recovery cases.

Skills & Competencies :

Preferred Background :