Reservation ExecutiveConfidential • Jaipur
Reservation Executive
Confidential • Jaipur
24 days ago
Job descriptionMaintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements Responsible for maintaining high level of room sales, by up selling. Adhere to Accor guidelines for all the financial related procedures Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Adhere to the Standard Operating Procedures & policies. Ensure maximum room occupancy within agreed overbooking policy Ensure that incoming and outgoing telephone calls are handled promptly and courteously. Ensuring all calls are handled according to Resa Vision training Check the grooming and hygiene of the team. Conduct briefing for Reservation team Communicates with FOM all information likely to be interest to them Preparing the reservation team with different rate query and training the team To practice up selling of rooms Ensuring that the team strives for achieving the budget and goals of the department Ensuring that the guest special requests are taken care of. Ensuring that the airport pick up and drop is communicated to concierge chief we'll in time Ensuring the all VIP to be marked on the system as VIP Making sure that the Opera system does not have double guest profile Ensuring that the field picked up in Opera are accordingly to the guest information Reports to be in proper manner Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to think strategically, inductively, and creatively; Ensure cleanliness of all areas under the supervision Helping other department in case of emergency.
Administration
- Liaise with different departments for smooth and co-ordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
Financial
Operational
Personnel
Other Duties
Skills Required
Customer Service, Financial Management
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Executive • Jaipur
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