Senior Technical Consultant

At

R Systems

we are shaping the future of technology by designing cutting-edge software

#products , platforms, and

#digital

experiences that drive business growth for our clients.

Our product mindset and advanced engineering capabilities in

#Cloud , Data,

#AI,

and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in

#telecom ,

#media ,

#healthcare ,

#finance , and

#manufacturing . We are

Great Place To Work Certified

in 10 countries where we have a full-time workforce : India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand.

Work Mode - Remote

Notice Period - Immediate

Mandatory Skills : - MS Dynamics 365, Customer Insights, CDP, Power Platform, Data Integration.

Job Summary :

We are seeking a skilled and experienced

Dynamics 365 Customer Insights Specialist

to lead and support the implementation, customisation, and optimization of Microsoft Dynamics 365 Customer Insights. The ideal candidate will have a strong background in customer data platforms (CDPs), data integration, and customer journey mapping, with a passion for driving actionable insights from customer data.

Key Responsibilities :

Lead the design, configuration, and deployment of Dynamics 365 Customer Insights solutions.

Integrate data from multiple sources (CRM, ERP, web, social, etc.) into Customer Insights.

Develop unified customer profiles and segments to support marketing, sales, and service initiatives.

Collaborate with stakeholders to define KPIs and build dashboards and reports.

Customize and extend Customer Insights using Power Platform (Power Automate, Power BI, Power Apps).

Ensure data quality, governance, and compliance with privacy regulations.

Provide training and support to internal teams on Customer Insights capabilities.

Stay current with Microsoft updates and best practices for Customer Insights and related technologies.

Required Qualifications :

Proven experience with

Microsoft Dynamics 365 Customer Insights

(minimum 2–3 years).

Strong understanding of

CDP concepts , customer data modeling, and segmentation.

Experience with

Power Platform ,

Azure Data Services , and

Dynamics 365 CRM .

Proficiency in

data integration tools

(e.g., Azure Data Factory, Power Query).

Familiarity with

data privacy regulations

(GDPR, CCPA).

Excellent communication and stakeholder management skills.

Microsoft certifications in Dynamics 365 or Customer Insights are a plus.

Preferred Skills : Experience in

retail, financial services, or healthcare

industries.

Knowledge of

AI and machine learning

capabilities within Customer Insights.

Ability to work in

Agile environments

and manage multiple priorities.