Customer Success Intern

UptimeAI Inc. • Palakkad, IN

1 day ago

Job description

UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream / downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.

Role : Customer Success Intern

Location : Bangalore, India (Hybrid)

Department : Customer Success

Role Overview

We are looking for a Customer Success Intern who is passionate about technology, problem-solving, and delivering value to customers. This role offers hands-on exposure to client engagement, product adoption strategies, and real-world problem-solving in industrial AI..

Key Responsibilities

Support the creation of customer documentation, guides, and training material.
Monitor and analyze customer usage data to identify trends, adoption patterns, and potential issues.
Collaborate with cross-functional teams (Product, Engineering, Data Science) to relay customer insights and suggest improvements.
Participate in customer review calls and prepare meeting summaries / reports.
Contribute to initiatives aimed at improving retention, upselling opportunities, and customer satisfaction.

Qualifications Preferred Qualifications

Bachelor's degree in Computer Science / Engineering (B.Tech in Chemical / Mechanical / Mining / Petroleum)

Strong communication and interpersonal skills.

Analytical mindset with the ability to interpret data and draw actionable insights.

Interest in SaaS products, AI solutions, or industrial technologies is a plus.

Self-motivated, detail-oriented, and able to work in a fast-paced environment

Demonstrated ability to learn and adapt to new technologies quickly.

Freshers with relevant projects / portfolio will also be considered

Why to join UptimeAI :

Impact Industry-Wide Change : Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.

Collaborative and Growth-Oriented Environment : Join a talented, passionate team that values innovation, continuous learning, and professional growth.

Opportunities for Leadership and Innovation : Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.

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Intern • Palakkad, IN