Job Duties
- Administers the day-to-day functions of the Oracle Cloud ERP system.
- Designs new and modifies existing modules / components based on requirements.
- Provides Level IV support for Oracle Cloud ERP system issues and questions.
- Provides Level IV support for specific applications, as needed.
- Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
- Devises strategic solutions to resolve issues while keeping the system operational.
- Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and / or Finance to resolve issues.
- Consults with other Application Services team members to analysis diverse issues.
- Participates in weekly support meetings with hosting provider.
- Participates in design meetings as appropriate.
- Serves as the Secondary Support person for after-hours support, as needed.
- Other duties as required.
Qualifications, Knowledge, Skills and Abilities
Bachelor s or master s degree in computer science, Information Systems or equivalent field required.Five (5) or more years of experience with enhancements and support of Oracle Cloud ERP or similar ERP modules required.Three (3) or more years of experience in BIP report development / customization using SQL, PLSQL.A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required.Proficiency in SQL , data modeling and report template design.Design and develop complex BIP Reports and customize standard reports.Optimize report performance and implement data security measures.Intermediate level understanding of Oracle Cloud ERP FSCM modules preferred.Oracle Business Intelligence foundations preferred.Oracle Fusion FSCM modules.SQL, PL / SQLExperience with the following products, preferred :
DevOpsJava Script, React, Node.jsOther Knowledge, Skills Abilities :
Strong oral and written communication skillsExcellent interpersonal and customer relationship skillsCapacity to work in a deadline-driven environment while handle multiple complex projects / tasks simultaneously with a focus on detailsCapable of successfully multi-task while working independently or within a group environmentAbility to rely on extensive experience and judgment to plan and accomplish goalsCapable of working well under pressure while dealing with unexpected problems in a professional mannerCapacity to communicate and interact with all levels of employees and managementAbility to interact and build relationships and consensus among peopleAdvanced knowledge of database optimization efforts such as hint, statistics and other related experience, preferredCapacity to consistently produce clean coding and adhere to appropriate documentation standards.Skills Required
Customer Relationship, Erp, Application Support, Soa, Fscm, Oracle, Data Mapping