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IT Lead - ERP / CRM Implementation

IT Lead - ERP / CRM Implementation

Belhem India Private LimitedBangalore
30+ days ago
Job description

Technology Strategy & Roadmap :

  • Define and execute the IT vision and roadmap aligned with business growth and organizational goals.
  • Drive adoption of emerging technologies (IoT, smart city solutions, AI, cloud, mobility).

ERP / CRM Implementation & Management :

  • Lead deployment, customization, and integration of ERP / CRM systems (Salesforce, SAP, or equivalent).
  • Ensure systems support project management, sales, customer engagement, and financial reporting.

    • Automation & Digital Transformation :

  • Drive automation projects in real estate including BMS, surveillance, access control, Wi-Fi enablement, and smart facilities management.
  • Partner with business leaders to identify digital opportunities for efficiency and customer experience.

    • Vendor & Partner Management :

  • Evaluate, onboard, and manage IT vendors, service providers, and system integrators.
  • Negotiate contracts to ensure cost optimization and service quality.

    • Project Planning & Delivery :

  • Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.
  • Ensure timely delivery of IT initiatives with measurable outcomes.

    • IT Operations & Infrastructure Management :

  • Manage internal IT operations including network, servers, storage, security, and business continuity.
  • Ensure high uptime, data security, and compliance with industry standards.

    • Stakeholder & Customer Management :

  • Act as a bridge between business teams and IT service providers.
  • Ensure clear communication, effective problem resolution, and stakeholder satisfaction.

    • Leadership & Team Development :

  • Build and mentor a high-performing IT team.
  • Foster a culture of innovation, accountability, and customer-centricity.

    • Key Skills & Competencies :

  • Proven experience in account management, vendor negotiations, and IT service delivery.
  • Strong exposure to ERP / CRM (Salesforce / SAP / MS Dynamics) implementations.
  • Knowledge of IoT, smart city solutions, BMS, and surveillance systems.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strong project management, budgeting, and multi-tasking capabilities.
  • Strategic thinker with hands-on problem-solving approach.

    • Preferred Background :

  • Candidates from IT services / products, retail, or system integrator backgrounds.
  • Real estate technology experience is an added advantage but not mandatory.
  • Engineering / IT graduate; MBA preferred.

    • (ref : hirist.tech)

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