Manager, Product Delivery, SaaS based ESG Software Company
Job Summary :
A leading ESG Tech company is looking to hire a Manager, Product Delivery to oversee the successful implementation and delivery of their ESG solutions, ensuring seamless client onboarding, stakeholder collaboration, and process optimization. You will lead a team of Product Delivery Associates and work cross-functionally to enhance product adoption, service quality, and customer experience.
Company Profile :
Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint.
Location : WFH / Hybrid (candidate should be able to travel to Mangalore as and when required)
Designation : Manager, Product Delivery
The selected Candidate will be responsible for the following :
- Lead and manage a team for end-to-end product and service delivery, ensuring a superior client experience and timely execution.
- Develop resource planning strategies and manage teams across multiple locations and functions.
- Oversee project schedules, service timelines, and key milestones to align with business goals.
- Mentor and train team members to enhance skills and overall effectiveness.
- Ensure service quality by identifying gaps, implementing corrective measures, and optimizing processes.
- Track and report KPIs, SLAs, and delivery performance to stakeholders.
- Facilitate smooth client onboarding by coordinating with clients, product, technical, and internal teams.
- Ensure timely onboarding completion, contributing to revenue realization.
- Support product enhancements, issue resolution, and process improvements based on client feedback.
- Assist Customer Success, Support, and Account Management teams with post-onboarding queries.
- Provide support to Research, Product, and Delivery teams as needed.
Requirements :
In-depth knowledge of ESG and sustainability principles, with hands-on experience in implementing major ESG frameworks and regulations.Bachelor’s or Master’s degree preferred.Proven expertise in team management and leadership.Experience in executing and managing SaaS-based solution deployments.Proficiency in project management methodologies, tools, and execution.Strong analytical, problem-solving, and data-driven decision-making skills.Excellent communication, interpersonal, and stakeholder management skills.Ability to work independently and collaboratively in a dynamic environment.Experience : 5+ years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.
Work Schedule : Monday to Friday
Contact Details : For more details on this vacancy, contact us at
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