Director of Workforce Development

WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-timeperformance, and analysing data to improve efficiency and service levels.

EDUCATION : MBA in Business Administration or Equivalent

CORE RESPONSIBILITIES

Strategic Planning : Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.

Forecasting and Scheduling : Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.

Real-time Management : Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.

Performance Analysis : Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.

Team Leadership : Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.

System Management : Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.

Compliance : Ensure compliance with labour laws and company policies related to workforce.

Stakeholder Communication : Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.

KEY SKILLS & QUALIFICATIONS

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Proficiency in workforce management software and tools

Ability to lead and motivate a team

Understanding of workforce management principles and best practices

Experience in forecasting, scheduling, and performance management

Ability to translate data into actionable insights In essence : the WFM Head plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.